Privacy Policy

Last updated August 26, 2026

This Privacy Policy explains how Calbank (“Company”, “we”, “us”, “our”) collects, uses, discloses, and protects information when you use Calbank (the “Service”).

Questions or privacy requests? Contact us at calbanksupport@gmail.com.

1. Information We Collect

A. Information You Provide

Account data (e.g., email, name)
Profile details (e.g., goals, weight, preferences)
Meal logs, nutrition entries, notes, and photos you upload
Communications with support

B. Information Collected Automatically

Device and app data (device type, OS, app version)
Usage analytics (events, feature interactions)
Crash/performance diagnostics
Approximate locale/timezone and similar technical metadata

C. Purchase Data

Subscription status and transaction metadata may be received from app stores/payment providers (we do not receive full payment card numbers).

2. How We Use Information

We use information to:

Provide and maintain the Service
Authenticate accounts and secure access
Personalize calorie/macro planning and progress features
Operate AI/analysis features for meal-related insights
Process subscriptions and manage entitlements
Improve features, reliability, and user experience
Respond to support requests
Comply with legal obligations and enforce Terms

3. Legal Bases (if applicable, e.g. EEA/UK)

Depending on your location, we process data under one or more legal bases:

Contract performance
Legitimate interests
Consent
Legal obligation

4. How We Share Information

We may share information with:

Service providers (hosting, authentication, analytics, notifications, support tooling)
AI/analysis providers for meal analysis functionality
Payment/subscription processors and app stores
Legal authorities when required by law or to protect rights/safety
Corporate successors in a merger, acquisition, or asset transfer

We do not sell personal information for money.

5. Data Retention

We retain data only as long as needed for the purposes in this Policy, including legal/accounting/security needs.

When no longer needed, data is deleted or anonymized.

6. Security

We use reasonable technical and organizational safeguards to protect information.

No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:

Access your personal data
Correct inaccurate data
Delete data
Restrict or object to processing
Data portability
Withdraw consent (where processing is based on consent)

You may also manage app permissions (camera/photos/notifications) in your device settings.

To make a request, email: calbanksupport@gmail.com

8. Children’s Privacy

The Service is not directed to children under 13 (or higher age where required by local law).

If we learn we collected personal data from a child without valid consent, we will delete it.

9. International Transfers

Your information may be processed in countries other than your own.

Where required, we use appropriate safeguards for cross-border data transfers.

10. Third-Party Services

The Service may integrate third-party services (e.g., app stores, analytics, auth, AI providers).

Their handling of data is governed by their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy. We will post updates with a revised “Last Updated” date.

Material changes may be communicated in-app or by other reasonable means.

12. Contact

Questions or privacy requests:

Email: calbanksupport@gmail.com

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